West Mountain Family Health – A Complete Guide for Patients and Families!
Health care is more than just doctor visits—it’s about having a reliable, compassionate, and convenient medical home. West Mountain Family Health, part of the Hudson Headwaters Health Network (HHHN), is one such trusted center that provides care for families and individuals in Queensbury, NY, and surrounding areas.
This guide offers a deep dive into West Mountain Family Health, covering its location, services, innovative care model, providers, reviews, and everything patients should know before visiting. By the end, you’ll understand why this center stands out as one of the most comprehensive healthcare providers in the region.
Location and Facility Overview
West Mountain Family Health is located at 161 Carey Road, Building 2, Queensbury, NY 12804. It is conveniently situated in the West Mountain Campus, a hub for primary care, lab testing, specialty services, and a pharmacy.
The campus was designed with patients in mind. Building 2, which houses the main family health center, opened in December 2015. At nearly 28,000 square feet, it was built to support a growing patient population and to deliver modern team-based care. Building 1, located nearby, serves as a specialty wing offering palliative care and a range of focused medical services.
Accessibility is another strong point. Patients can enjoy free parking, easy entryways, and a comfortable waiting area. The facility’s design reflects the goal of making healthcare stress-free and approachable.
The Innovative Team Care Model
One of the standout features of West Mountain Family Health is its Team Care Model. Instead of relying solely on individual providers, patients are assigned to a dedicated healthcare team.
Each team generally includes:
- A primary care provider (doctor, nurse practitioner, or physician assistant)
- A nurse or care manager who coordinates follow-ups and preventive care
- An administrative professional who helps with scheduling, insurance, and paperwork
This system ensures that patients see familiar faces at every visit and that no one falls through the cracks. The model improves communication, reduces wait times, and creates stronger patient-provider relationships. For staff, it fosters a balanced workload and enhances collaboration.
Services at West Mountain Family Health
West Mountain Family Health provides a full spectrum of primary and specialty services, making it a one-stop solution for most medical needs.
Primary Care Services
Patients of all ages can receive comprehensive care, including:
- Family Medicine and Internal Medicine
- Pediatrics and Well-Child Checkups
- Gynecology and Obstetrics
- Preventive Screenings and Immunizations
Complementary and Supportive Services
To ensure holistic health, the center also offers:
- Behavioral Health Support for mental well-being
- Nutrition Counseling and Diabetes Education
- Osteopathic Manipulative Treatment (OMT) for pain and mobility issues
- Health Education Programs for lifestyle and chronic conditions
On-Site Lab and Pharmacy
Patients benefit from the convenience of same-day lab testing. The lab, run by Glens Falls Hospital, operates Monday through Friday from 6:00 a.m. to 5:00 p.m. In addition, a nearby Kinney Drugs pharmacy on the same campus makes it easy to pick up prescriptions immediately after appointments.
Specialty Care at Building 1
Building 1 expands the range of services with:
- HIV and Hepatitis C programs
- Nephrology, Neurology, and Rheumatology
- Podiatry and Sports Medicine
- Skin Lesion Evaluation
- Palliative Care Services in a dedicated outpatient suite
Quality Recognition and Standards
West Mountain Family Health has been recognized by the National Committee for Quality Assurance (NCQA) as a Level 3 Patient-Centered Medical Home (PCMH). This designation is the highest level of recognition and highlights the center’s commitment to:
- Patient-centered, coordinated care
- Improved access and extended hours
- Preventive care and chronic disease management
- Strong patient-provider partnerships
This recognition sets the center apart from many regional competitors and reassures patients of high-quality standards.
Patient Experience and Reviews
Thousands of patients trust West Mountain Family Health every year. Online ratings reflect this confidence. On platforms like Birdeye and Rater8, the center maintains an average rating between 4.4 and 4.8 out of 5 stars.
Patients often highlight the following positives:
- Providers who listen attentively and take time during appointments
- Friendly, professional staff who make visits comfortable
- The convenience of having lab and pharmacy services on the same campus
Here’s a quick snapshot:
| Strengths Mentioned by Patients | What It Means for You |
| Attentive doctors and nurses | Better communication and personalized care |
| Efficient team-based approach | Shorter wait times, continuity in care |
| Modern, clean facility | Comfortable and safe environment |
| Wide range of services | Fewer outside referrals needed |
Hours, Accessibility, and Contact
West Mountain Family Health has flexible hours to accommodate busy families:
| Day | Hours |
| Monday | 8:00 a.m. – 5:00 p.m. |
| Tuesday | 8:00 a.m. – 8:00 p.m. |
| Wednesday–Friday | 8:00 a.m. – 5:00 p.m. |
| Saturday | 8:30 a.m. – 12:00 p.m. |
In addition, an on-call provider is available 24/7 for urgent concerns outside office hours.
Contact Information:
- Phone: 518-824-8610
- Fax: 518-824-2390
History and Growth Timeline
- 2015 – Building 2 opened as the largest primary care center in the Glens Falls region.
- 2022 – Team Care model launched to improve patient access and provider collaboration.
- 2022 – New Glens Falls Hospital lab facility opened on-site.
- Palliative Care Expansion – Outpatient services began in Building 1, adding comfort-focused care for patients with serious illness.
This steady growth reflects the commitment of West Mountain Family Health to meet the evolving needs of its community.
Comparing West Mountain Family Health to Other Providers
While there are other clinics in the Queensbury and Glens Falls area, West Mountain Family Health offers unique advantages:
- Integrated Campus – Primary care, specialty care, lab, and pharmacy all in one location.
- Team Care Model – Patients see familiar staff consistently, unlike traditional rotating provider systems.
- NCQA Recognition – National recognition ensures quality and reliability.
- Broad Services – From pediatrics to palliative care, fewer outside referrals are needed.
How to Access Care
New and existing patients can book appointments by phone. The clinic accepts a wide range of insurance plans and also provides financial assistance options through Hudson Headwaters for those who qualify.
To prepare for your visit, bring:
- A valid ID and insurance card
- Medication list
- Previous medical records (if transferring care)
Arriving 15 minutes early helps ensure a smooth check-in process.
FAQs About West Mountain Family Health
Q1. Does West Mountain Family Health accept walk-ins?
Currently, visits are by appointment, but same-day scheduling is often available for urgent needs.
Q2. Can I use the lab without being a patient of West Mountain Family Health?
Yes, the on-site lab accepts outside orders from other providers.
Q3. Is telehealth available at West Mountain Family Health?
Yes, virtual visits are offered for select services such as follow-ups, medication management, and behavioral health.
Q4. What languages are supported at the clinic?
English is the primary language, but interpreter services are available for patients who need them.
Q5. Are vaccinations for children and adults available here?
Yes, the center provides routine childhood immunizations as well as adult vaccines like flu, shingles, and COVID-19.
Q6. Does West Mountain Family Health provide women’s health services beyond gynecology?
Yes, in addition to gynecology and obstetrics, the center offers family planning, prenatal care, postpartum follow-ups, and routine screenings such as Pap smears and mammograms (through referrals).
Q7. Can seniors receive specialized care at West Mountain Family Health?
Absolutely. Seniors can access geriatric-focused primary care, medication management, chronic condition monitoring, and supportive programs like palliative care for complex health needs.
Q8. Is there financial assistance for patients without insurance?
Yes, through Hudson Headwaters Health Network, uninsured or underinsured patients may qualify for a sliding fee scale or financial assistance programs to make healthcare more affordable.
Q9. Does the clinic offer behavioral health counseling on-site?
Yes, licensed mental health professionals provide counseling and therapy for issues such as depression, anxiety, and stress management. In some cases, patients may also be referred to specialized mental health services within the network.
Q10. How does West Mountain Family Health handle after-hours care?
Patients have access to an on-call provider 24/7. By calling the main number, you’ll be connected to a healthcare professional who can offer guidance or recommend urgent care or emergency services if needed.
Conclusion
West Mountain Family Health is more than just a medical clinic—it is a community-centered health hub designed to provide reliable, compassionate, and comprehensive care. With its innovative Team Care Model, integrated services, extended hours, and national recognition, it continues to set the standard for healthcare in Queensbury and beyond.
Whether you need pediatric care, chronic disease management, preventive screenings, or specialty services, West Mountain Family Health offers a trusted medical home for your entire family.
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